Flower Focus support

Tell us what is not working.

You do not need an account or customer number. A short description of the problem, your iOS version, and your app version are usually enough to begin.

Contact support

Please don’t include journal text or screenshots of your pages unless it is necessary and you are comfortable sharing it.

Email KRFFL support

The address is hidden from basic automated crawlers. Reveal it when you are ready to write.

Before emailing

  • For purchase issues, try Restore Purchases in Settings.
  • For reminders, confirm notifications are allowed in iOS Settings and review the reminder time and quiet hours in Flower Focus.
  • If a page landed on the wrong day, include your local time and time zone. A Flower Focus day runs from 6 AM to 6 AM, so writing after midnight counts toward the evening before.
  • For a display issue, include your iPhone or iPad model and a screenshot with your writing removed.

Common questions

Quick answers

Where are my pages stored?

Only on your device. Page text, ink, and drafts are encrypted before they are saved. Flower Focus has no account, server, or sync service, so we never see what you write.

What happens if I stop the timer early, or miss a day?

Nothing bad. Writing anything counts as showing up, and your flower never wilts or resets. A missed day simply ends your current run.

How do I use Apple Pencil?

On the writing page, switch between Type and Ink. In Type, your handwriting becomes text. In Ink, you can write or draw right on the page, and it stays next to the words you drew it beside.

How do I lock the app?

Turn on Lock with Face ID or passcode in Settings. The app then asks when it opens and after a couple of minutes in the background.

Do reminders show what I wrote?

Never. Reminders are gentle nudges to write, scheduled on your device, and they skip days you have already written.

How do I restore Lifetime Unlock?

Open Settings and choose Restore Purchases. Make sure the device is signed into the Apple ID that originally completed the purchase.

Does deleting the app delete my journal?

Yes. Flower Focus does not keep a server copy of your pages, so deleting the app removes them. Do not delete the app as a troubleshooting step if you want to keep your journal.